Chair in the living room
Close up of a lamp on side table
Items on a shelf
A street in Rye
2 walkers on the hills
Gate with tractor in the background

Terms & Conditions

Please find as follows our terms and conditions for the use of this website, for orders made through it and bookings at Coldharbour.

Use of this website

The Coldharbour website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using this site or placing an order through it you agree to be bound by these Terms and Conditions.

Privacy Policy

To see our privacy policy please click here.

Payment methods for a booking to stay with us

  • We accept electronic payments or we can provide you with a Natwest Payment link so you can pay by card.
  • A 50% deposit is required at the time of the booking and the balance paid in full at least 8 weeks prior to you arrival date at Coldharbour.

Cancellation of bookings

100% refunds will be given on holidays cancelled at 12 weeks or more from the start date (of your stay at any of the properties at Coldharbour).

50% refunds will be given on holidays cancelled at 8 weeks from the start date (of your stay at any of the properties at Coldharbour).

No other refunds for cancellations less than 8 weeks will be given. Refunds will be given less £10 to cover bank charges.

Payment methods for items bought online

(when the shop is open)

Our website accepts electronic payments or you can send us a cheque made payable to Andrew Jempson.

When ordering the price you pay is the final total shown in the checkout section of the order.

Some of our products are subject to seasonal availability and are clearly marked on our product pages. If for some reason the website allows you to order a seasonal product that is not available we will refund the purchase.

If you are ordering for Christmas please place your order no later than 14th December to guarantee delivery.

Delivery in Mainland UK

The default delivery pricing for this website is for delivery to the mainland UK only, for any other areas please see the specific sections below.

Although we try to deliver sooner, please allow five days for delivery once you have placed your order.

Although every effort is made to ensure that your purchases reach you in perfect condition, we will provide a full refund, or arrange a replacement, where you received goods that are damaged, faulty or not as ordered.

If this applies to you, please advise by email using this form or by telephone on +44 (0)1233 758520 stating the nature of the complaint ideally within 48 hours of receipt of the goods and not more than 7 working days from receipt.

Once we have received your complaint we will either email or telephone you to discuss the problem. Please do not return any goods until we have discussed the matter with you.

If we ask you to send the goods back to us for inspection then please include as much of the original packaging as possible and send the goods by registered mail. We will refund the cost of the postage subject to receiving a receipt from you for the cost.

If you choose to cancel your order for any other reason, you must advise us in writing within 7 working days of delivery and return the goods to us at your own expense. We will refund the value of the goods, subject to them being received by us in merchantable quality.